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Digital Engagement

Transform how you engage with customers and partners

Streamline and digitise customer and partner processes to create operational efficiencies and drive margin expansion.

Transform how you engage with customers and partners

Built by the world’s leading technology provider to the waste and recycling industry, the AMCS Digital Engagement solution comprises of a suite of SaaS products and modules that transforms how hundreds of operators engage with customers and suppliers around the world. It is a transformation achieved through automated and streamlined partner processes securely integrated with the critical enterprise management (ERP) software to enable and assure the exchange of data from trading partners, such as end-customers and subcontractors.

The Digital Engagement solution consists of Partner Engagement, Customer Self-Service and Payments. These support the digital transformation of workflows, removing laborious, costly and paper processes and transforming operations towards automated, efficient workflows to create operational efficiencies, drive margin expansion, reduce costs and improve customer satisfaction.

Automate Partner Engagement with AMCS Subcontracting Solution

AMCS partner engagement digitises the entire subcontractor lifecycle. The AMCS subcontracting solution automates subcontractor (carrier) processes to support business growth and profitability. It dramatically improves efficiencies, reduces administration and associated costs to impact waste and recycling operators’ bottom line positively.

Elevate Customer Self-Service with AMCS Customer Portal

The AMCS Customer Self-Service solution, AMCS Customer Portal, elevates customer service channels by empowering end-customers to manage their account and automate interactions with their provider/operator. It is enabling a secure, scalable and flexible 24/7 digital support centre.

The self-service solution takes pressure off customer service departments by automating everyday service interactions. The solution will reduce call volumes and call centre operational costs and increase customer satisfaction while delivering a positive and professional brand experience.  

Optimise Payment Processes with AMCS Pay

AMCS Pay is an integrated payment solution that delivers and provides the latest in industry payment technologies, security and compliance to the waste and recycling. This payments solution optimises payment processes to reduce administrative costs and improve cash flow by enabling customers and suppliers to pay more quickly and easily.

Digital Engagement Solution

Partner Engagement

Digitise Partner Engagement Automate subcontractor processes to support business growth and profitability

AMCS Partner Engagement digitises the entire subcontractor lifecycle to provide a real-time exchange of information with the supply chain.  It consists of the AMCS Subcontracting Solution, designed to automate subcontractor (carrier) processes to support business growth and profitability.

Read more on Partner Engagement

Customer Self-Service

Elevate Customer Self-Service Reduce call volumes, decrease call centre operational costs and increase customer satisfaction

AMCS customer self-service solution elevates customer service channels by enabling end-customers to manage their account and automate interactions with their provider. It is enabling a secure, scalable and flexible 24/7 digital support centre.

 

Read more about Customer Self Service

Payments

Optimise Payment Processes Reduce administrative costs and improve cash flow by enabling faster and easier payment processing

AMCS payments solution, AMCS Pay, optimises payment processes to reduce administrative costs and improve cash flow by enabling customers and suppliers to pay more quickly and easily.

Read more about AMCS Pay
  • Partner Engagement

    AMCS Partner Engagement digitises the entire subcontractor lifecycle to provide a real-time exchange of information with the supply chain.  It consists of the AMCS Subcontracting Solution, designed to automate subcontractor (carrier) processes to support business growth and profitability.

    Read more on Partner Engagement
  • Customer Self-Service

    AMCS customer self-service solution elevates customer service channels by enabling end-customers to manage their account and automate interactions with their provider. It is enabling a secure, scalable and flexible 24/7 digital support centre.

     

    Read more about Customer Self Service
  • Payments

    AMCS payments solution, AMCS Pay, optimises payment processes to reduce administrative costs and improve cash flow by enabling customers and suppliers to pay more quickly and easily.

    Read more about AMCS Pay

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