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Customer Success and Support

The AMCS Group customer success team provides you with the tools to succeed. In order to achieve this, we employ a structured point of contact, with clear hand-offs during the project lifecycle and a user engagement program designed to fuel your success. 

Software Support Engineer (French)

Software Support Analyst (French)

AMCS Group is a global leader in the provision of management software and hardware to the waste and recycling industry. The global waste and recovery industry is estimated to be worth in excess of €10bn and AMCS’ solutions are managing over €3bn worth of transactions annually, over 14,000 vehicles and in excess of 3,000 sites across Europe, the US and elsewhere.

ELEMOS is the company‘s flagship ERP software platform, which is designed specifically for the waste and recycling industry. It is a comprehensive feature-rich, modular software suite which manages all elements of the resource recovery process from customer management, route planning, collections, and invoicing through to material sales and brokerage. It is combined with on-vehicle technology products such as dynamic bin weighing, RFID and on-vehicle computing to deliver an integrated end-to-end solution for C&I, recycling and municipal operators.

We currently have a requirement for a Software Support Analyst, based in our Limerick office.

Fluency in French language is essential

Software Support Analyst

Software Support Analyst / Helpdesk Support / IT Support Analyst

We are market-leading global software developer for the recycling industry and are looking for a Software Support Analyst to join our expanding team

Our software applications consist of a complete ERP solution including Accounting, CRM and Logistics systems plus various mobile apps.

We are looking for a confident, customer-focused Software Support Analyst to join our team. You will be responsible for providing a high standard of support to our customers.

The role:

Log and manage customer’s software support issues to help find a fast solution via our CRM system

Support our customers and help them benefit from the use of our software products

Specify and document new program requirements, communicate with customers to determine priority of enhancements to applications, and work with software developers in delivering these enhancements and modifications to the customer

Create and maintain training documentation, user guides, best practices, knowledge base articles, methodology for new functionality and features

Coordinate escalated technical issues with Head Office support team

Remotely help and configure software products for the customer’s specific requirements including regular software program updates

General housekeeping including record keeping, data backups and maintenance of the website

About you:

IT / helpdesk related or customer service desk background is preferred with a degree or diploma

MS-SQL Server experience an advantage but not essential

Familiar with Microsoft Office applications (Outlook, Word, Excel) and ideally networking products including Windows Server and Terminal Services

Able to produce good quality correspondence and documentation

Problem solver with good analytical & communication skills (written and spoken) to technical / non-technical audiences

Ability to work independently or as part of a team, under pressure and within set deadlines Self-motivated and able to learn / resolve new software and business processes in a prompt manner

Customer Support & Success
Full Time

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