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Customer Success and Support

The AMCS Group customer success team provides you with the tools to succeed. In order to achieve this, we employ a structured point of contact, with clear hand-offs during the project lifecycle and a user engagement program designed to fuel your success. 

Field Service Engineer

Field Service Engineer

AMCS is the leading global supplier of smart resource software and vehicle technology solutions for the waste, recycling and environmental services industry. Our enterprise software, SaaS and vehicle technology solutions deliver digital innovation to the emerging circular economy in North America.

This role involves providing installation service and maintenance of on-board Hardware and Software on refuse collection vehicles. The successful candidate must be willing to travel at short notice and must be flexible on working hours.

Key Responsibilities

  • Measure and design installation location and routing of wiring harnesses through each truck.
  • Install electro-mechanical sensors and associated onboard electronics.
  • Commission and test AMCS hardware and software products including all wiring and mechanical work on refuse collection vehicles.
  • Troubleshoot, repair and test equipment failures in the field.
  • Deliver a timely response to our customer base
  • Schedule and perform preventative maintenance procedures
  • Maintain accurate and up to date records for all work completed
  • Comply with the AMCS quality standards.
  • Liaise with customers pro-actively to ensure early detection of any problems.
  • Engage with other Installation/Field Service team members for effective knowledge transfer to ensure consistent quality.
  • Record and report all service / repair visits correctly using our service ERP system so we can actively meet and / or exceed the expectations of our customers and provide feedback to internal and external customers.
  • Accountable for Service parts inventory within the specified territory where you will manage and follow allocated stock inventory in order to maintain a high first time fix rate.
  • The work pattern for this position many vary; successful candidate must be flexible in working hours and be capable of providing out of hours on-call support.

Desired Skills and Experience

  • Minimum of 2 – 3 years’ experience in a Field Service or Engineering role
  • Good diagnostic and problem solving skills.
  • Effective organizational skills.
  • Have the ability to work on own initiative and to multi-task.
  • Hold valid Driver’s License
  • Must be able to demonstrate a hands-on approach.
  • Willingness to Travel
  • Must be computer literate
  • Mechanical, practical hands on experience would be essential
  • Excellent interpersonal and communication skills - written, verbal, listening.
  • Strong understanding of customer service.
  • Ability to promote a strong sense of urgency to complete tasks on time
  • Ability to solve practical, hands on, technical problems resourcefully
United States
Customer Support & Success
Full Time

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